Enterprise Applications

6 CRM predictions for 2016

Experts in sales, marketing and customer relationship management share their thoughts regarding which CRM features and trends will be the most buzzed about in the year ahead.

Retailers rely more on mobile sales this holiday season

As consumers spend more time on their phones, and less in the stores, retailers are preparing targeted strategies to address the emerging ominchannel and online/offline (O2O) opportunity to include m-commerce.

What CRM data tells you about your sales methodology

Salesforce.com, like most CRM systems, is sales-methodology agnostic. But CRM data can show you a lot about problems in that methodology.

8 tips for choosing the right contact center for your business

Customer service and outsourcing experts explain what companies should look for and ask when contracting a third party to handle their customer support.

How to create enterprise apps employees will actually use

How to create enterprise apps employees will actually use

Enterprise apps are becoming the norm in the workplace, but too many are unappealing to employees. Here are the most important items to consider if you want to build compelling internal mobile apps.

8 tips for hiring a Web designer for your business

Digital design and marketing pros share their advice on how (and where) to find a good Web designer and how to ensure the agency or individual you hire is a good fit with your vision, business and budget.

10 Microsoft Office 2016 features you’ll love

Office 2016 offers many enhancements that integrate more tightly with SharePoint and OneDrive. It can be confusing to keep track of all the features, so we pick 10 you are sure to love.

How to determine when to build or buy enterprise software

While many companies regret building enterprise software because it is much more expensive than expected, there are times when custom software is best. This article describes how to answer the build vs. buy question.

8 ecommerce categories that will be hot in 2016

Which ecommerce categories will see increased sales and opportunities in the next 12 months? Ecommerce and digital marketing pros share their early 2016 predications.

7-Eleven takes a big gulp of customer data

The ubiquitous convenience store chain updates its loyalty program from punch cards to a mobile app for super-frequent patronsu2029