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Unlike other enterprise software systems, the biggest data quality issue that CRM systems face is duplicates. Dedupe incorrectly, though, and bad data poltergeists and doppelgangers will come back to haunt you.
As food production gets increasingly complicated, food manufacturers often struggle to track products from raw materials to packaged goods -- and, in the event of a recall, from packaged goods to raw materials. Even those with automated quality syste
Nasdaq and Intermedia are among the latest firms to suffer lengthy -- and public -- service outages. Eventually, the same thing will happen to you. Here are four key lessons IT leaders can learn from others' mistakes.
Alex and Ani, a popular jewelry chain, is testing Swirl, a mobile app that offers discounts to in-store shoppers via geofencing.
Donu2019t Overpayu2014Let Us Find the Value for You
Thereu2019s inevitable tension between enforcing global IT standardization and allowing flexibility at the local level. Hereu2019s how to find the right balance.
The airline, using Sprinklr and other tools, is seeking hard-dollar returns from conversations on Facebook, Twitter and Google+, among other social networks.
Faced with the challenge of converting subscribers to a new platform while implementing a price increase, Equipment Data Associates turned to Scout Analytics to provide the data analytics it needed to better understand and serve its customers.
Sure, there's admin certification to verify knowledge and experience, but even certified admins make errors. While these errors are easy to spot, preventing them may mean sending employees back to school.
Big data is rapidly transforming the way we think, work and play. It is helping enterprises use their data to improve their processes, recognize anomalies and better connect with customers. The power of data is changing everything, often without our
In broadband networking, the last-mile problem is getting from the big pipes to the end user at a reasonable cost. The last mile in CRM is getting data from users' favorite application -- email -- into the CRM system without disrupting their bel
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