Enterprise Applications

Untangling Microsoft’s Communication and Collaboration Strategy

nIf you find Microsoft's current jumble of consumer and enterprise communications and collaboration products a bit confusing, you're not alone. However, the software giant is planning a vast network based on Lync, Skype, Yammer, SharePoint

4 Barriers Stand Between You and Big Data Insight

A majority of organizations believe that big data can give them a competitive advantage, but nearly 60 percent also believe that moving from data to insight is a major challenge. Consulting firm PwC says four barriers stand between your operation and

12 Ways to Improve the Healthcare User Experience

Technology is a great way to engage patients in managing their health, but poor design--whether it's a bad interface or an app that doesn't meet patients' needs--often stands in the way. These 12 tips will help designers and developers

How to Use BPM to Improve Customer Experience

A Gartner analyst speaking at the firm's business process management summit explains how BPM technologies can be used to bring more success to your enterprise by improving customer experience.

Why CRM Security Is Always a ‘Role’-Your-Own Project

Why CRM Security Is Always a ‘Role’-Your-Own Project

With most enterprise applications, the security model can be simply user/group/world. It can't be all that complicated with CRM, right? Think again.

BlackBerry Finally Gets a Real Version of MLB At Bat…with a Few Caveats

BlackBerry today released a full version of the MLB At Bat '13 baseball app, but it's only available for the brand new BlackBerry Z10 device, and it doesn't offer all of the same features as its iOS and Android counterparts.

Workday Focuses on Its Post-IPO Future

Workdayu2019s HR software-as-a-service tool wins praise for ease-of-use, but it remains to be seen whether the company's financial module will be adopted as quickly

Fast-Food CIOs Are Fast Learners

This $707 billion global industry is building more intimate customer relationships by pushing the IT envelope on technologies like real-time data analysis, inventory-tracking sensors and mobile payments

13 Tips to Get Business Teams to Use Your CRM System

Having a great new customer relationship management system won't be worth much until you figure out how to get everyone to use it. CRM experts provide tips on how to get members of your sales, marketing and customer service teams to actually use

11 Time Management and Productivity Apps for Android

In the demanding world of IT, it seems as if everyone's workload has increased, making productivity and time management critical workplace skills. Balancing it all can seem unmanageable, but help is at your fingertips--if you know where to look.