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More than one strategy is needed to create and manage your online supply chain.
A combination of CRM and KM software puts answers at the fingertips of 3M call center reps.
The British are top-drawer when it comes to fumbling high-profile IT projects. We tour the rubble as the government preps its e-government push
This sidebar is part of the feature article "Her Majesty's Flying IT Circus"
At the CIA, the secret to knowledge management was hiding in plain sight.
As ERP implementations falter and fail, many people think the answer is more training. They're wrong.
Martin's drive and exacting style earned him considerable influence, not only within Wal-Mart but also beyond.
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