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United Airlines’ AI strategy: The airline that makes decisions fastest wins

CIO Jason Birnbaum explains how years of strategic data investments have positioned United to use gen AI for faster decision-making in both customer communications and internal operations.

Apr 30, 2025 6 mins

CIO Generative AI Transportation and Logistics Industry

What makes a true AI agent? CIOs struggle with the definition as hype blurs lines

The lack of a standard description of agentic AI may lead to CIOs buying the wrong AI tool or paying more for a product that doesn’t work as advertised.

Apr 29, 2025 6 mins

Generative AI IT Strategy Technology Industry

Microsoft sees AI agents shaking up org charts, eliminating traditional functions

As companies increasingly automate work processes using agents, traditional functions such as finance, marketing, and engineering may fall away, giving rise to an ‘agent boss’ era of delegation and orchestration of myriad bots.

Apr 28, 2025 4 mins

Artificial Intelligence Generative AI Vendors and Providers

Husqvarna brings gen AI to the factory floor

The Swedish industrial manufacturer is helping technicians troubleshoot equipment issues with its AI Factory Companion, powered by Azure OpenAI.

Apr 28, 2025 6 mins

CIO Generative AI Manufacturing Industry

AI agents: The next stage in the evolution of enterprise AI

The company behind brands including Square, Cash App, Spiral, and TIDAL aims to build on its already relentless speed by empowering its 4,000 developers to innovate rapidly.

Mar 4, 2025 7 mins

Generative AI IT Leadership

AI agents: The next stage in the evolution of enterprise AI

From initial enthusiasm to strategic implementation: How companies can use AI agents to gain real competitive advantages.

Apr 24, 2025 6 mins

Artificial Intelligence Generative AI

IBM claims $3.5 billion productivity boost through AI agent use

IBM is taking a ‘Client Zero’ approach to its AI agent business proposition, having rolled out its strategy to 270,000 employees around the world. IBM Korea CTO Lee Ji-eun shed light on the results.

Apr 24, 2025 3 mins

Artificial Intelligence Generative AI IBM

Agents are here — but can you see what they’re doing?

Agentic AI is poised to transform business processes at a scale and pace never seen before. But are enterprises prepared to deal with the risks agentic systems pose?

Apr 23, 2025 10 mins

CIO Data Quality Generative AI

How to plan for a new business technology operating model

As organizations reinvent for the AI era, business leaders say they’re moving toward a new enterprise technology operating model. Here’s how to get started.

Apr 21, 2025 7 mins

CIO Digital Transformation Generative AI