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Call Centers Suffer From Big Data Overload

Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.

Dec 2, 2013 5 mins

Big Data CRM Systems IT Skills

The Care and Feeding of Data Scientists

CIOs must encourage data scientists to solve real business problems, not just play with data.

Nov 22, 2013 3 mins

Big Data IT Leadership IT Skills

For CMOs Big Data Can Lead to Big Profits

It's become a common refrain that marketers need to become more data-driven. This infographic breaks down the pressures that chief marketing officers are under and the upside to embracing big data.

Nov 21, 2013 2 mins

Big Data Marketing

Facebook Open Sources Its Embedded Database Code

Facebook has released RocksDB -- an embeddable, persistent key-value store for fast storage -- to the open source community. The embedded database is intended to support applications that need low-latency database accesses.

Nov 21, 2013 3 mins

Big Data Facebook Open Source

8 iPad Apps That Are Complex, Powerful and Advanced

Most people don't think of the iPad as a high-end computing device. These eight apps prove otherwise.

Nov 20, 2013 5 mins

Analytics Mobile Apps iOS

Big Data Application Framework Gets Update, SQL Interface

Open source big data application platform specialist Concurrent has released a new version of the Cascading application framework and simultaneously released Cascading Lingual 1.0, an ANSI SQL interface for Hadoop.

Nov 19, 2013 3 mins

Big Data Business Intelligence Data Management

6 Software Development Lessons From Healthcare.gov’s Failed Launch

The problems that plagued the launch of Healthcare.gov -- the online data hub and insurance marketplace central to healthcare reform -- will someday fill a book. For now, developers can apply these six lessons from Healthcare.gov's very public f

Nov 18, 2013 11 mins

Developer Government Government IT

3 CIOs Reveal How They Got Started With Predictive Analytics

Want to succeed with predictive analytics? These CIOs say it takes a lot of front-end data work and angst about cultural change.

Nov 18, 2013 4 mins

Big Data Business Intelligence CIO

Which C-Level Executive Will Be the Big Data Champion?

So far, it isnu2019t clear which C-level exec will lead the big-data charge. CIOs, if they want a shot at this job, will need to focus on business innovation, not technology.

Nov 15, 2013 3 mins

Big Data Business Intelligence CIO

What’s Hindering Healthcare IT Innovation (And How That Can Change)

No one disputes the healthcare industry's need to apply technology to the patient care process -- or difficulty of doing it. In that vein, the recent Center for Connected Health Symposium examined innovations that could change care delivery as w

Nov 11, 2013 9 mins

Big Data Healthcare Industry Social Networking Apps

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