Analytics

Data deletion: Your data strategy’s greatest defense

If data is the new oil, safe handling is essential to avoiding the digital equivalent of a toxic spill. It all begins with a strong data deletion policy.

Workforce analytics: Measuring employee productivity in the agile era

CIOs seeking to quantify employee performance and productivity are turning to analytics with business value benchmarks baked in u2014 but can collaboration and agility be accurately gauged?

What it takes to hire top data science talent

To attract data science talent, you need a sound data strategy and an established data-driven environment in which data scientists can have an impact and do meaningful work.

Analytics success starts with a center of excellence

Data-driven organizations accelerate data transformation with an analytics COE.

Humanizing the digital experience

Humanizing the digital experience

As part of their digital transformation, leading organizations find unique ways to make customer interactions more meaningful, seamless, and faster.

Leon County Florida saves lives by digitizing hurricane response

The county leveraged GIS technology and dashboards in innovative ways to gather and analyze response data during and after Hurricane Michael, saving lives.

3 fundamentals for supercharging your data strategy

Modern enterprises are swimming in data. How can they turn that data into a business asset and win buy-in from the organization? It takes a bold strategy and attention to the fundamentals, experts say.

AI helps Land O’ Lakes churn data into sales

The Fortune 500 dairy giant is leveraging data and artificial intelligence to optimize pricing, target sales, and forecast future demand.

What it takes to provide best-in-class customer experience

By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.