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In most IT systems, problems in data quality or architecture are fairly separate from people or process issues. Not so with CRM. Read on for the telltale signs of trouble and how to fix small problems from becoming big ones.
SAP's long-discussed on-demand suite goes on sale in July, but the SaaS economics are tricky for the ERP giant.
Facebook users want communication. Facebook execs act without thinking. Grow up: Both sides must work to fix the relationship.
Mobile web conferencing isn't for everyone - but IT leaders should remember that some of the most prominent business users are the ones who want it. Here's a look at why IT should support this niche feature.
Craig Smith, the CEO of Owens & Minor, an $8 billion medical device company, values CIO Rick Mears' industry knowledge.
Early on at Sapphire 2010, CTO Vishal Sikka took on a somewhat starring and surprising role, even with his co-CEOs on stage.
To help analyze the SAP-Sybase deal, look no further than <em>Anchorman</em>'s Ron Burgundy. Hey, When in Rome...
Employees are solving customer problems with their own technology. CIOs should not only let them, but help them.
Just because a particular business organization championed the purchase of your CRM system doesn't mean they should be the owner of the system going forward. But who should be?
A head-to-head examination of how the two software giants' revenues, executives and strategies fared during their most recent quarters.
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