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Mail industry leader Pitney Bowes's service techs need constant information from corporate systems to keep customers up and running. Pitney's VP of CRM systems shares three key criteria he used in deciding how to bring CRM and ERP data to
Know that business intelligence offers great data insight, but think you don't have the budget? Associated Grocers found a way to do this "six figure" project on the cheap. Learn how.
Open source and free, or hosted for a fee, these applications are among many wiki software options
Details from new court documents show potential legal quagmires for both third-party maintenance and support providers and their customers. Will the case rock the whole third-party maintenance business? No, say TomorrowNow's rivals.
At a briefing in Redmond, Microsoft's Chief Operating Officer Kevin Turner explains how business demands for advances in these four key areas guide Microsoft's strategy as it creates a software and services roadmaps.n
Microsoft is trying to reinvent itself as an on-demand provider of software services. And with its Dynamics CRM Online product, it's going hard after well-established players like Salesforce.com, SAP and Oracle.
Frustrated by cloud apps? They can make even angels swear.
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