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The health insurer developed an artificial intelligence application to resolve claims, freeing up staff to focus on higher-level tasks, says CTO Claus Jensen, who plans to automate other processes.
GEu2019s bold move to insource IT support and automate IT workflows has paid off in cost efficiencies and a vastly improved employee experience.
The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.
How relevant is IT Asset Management (ITAM) in the cloud era? What are the biggest problems it solves?
How to develop mature DevOps practices at your organization, and continuously improve.rn
The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.
When a seemingly sweet deal turns sour, it's time to prepare an exit strategy. Hereu2019s how to preserve essential business operations, your vendor relationship and your job.
The deal is good news for Salesforce.com users, less so for users of Tableau alone.
The transition from brick and mortar retail to digital sales was a seismic change. Our data-driven world is on the verge of another, from CRM to data management platforms. Which platform will become the new industry standard?
Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.
Hyperpersonalized and machine-to-machine commerce driven by 5G, IoT and AI will reshape retail as we know it , says Jorn Lambert, the companyu2019s executive vice president of digital solutions.
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