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What is the state of CRM and where should CRM tool vendors be going? Here's what CIOs have to say.
The information technology industry is rife with tools developed to serve a specific need.
SAP has integrated several existing cloud-based front-office tools into a new CRM suite, C/4HANA.
If you're doing a CRM system conversion, expansion, or initial implementation, there are some things you need to look for — and look out for — in a vendor proposal. We'll help you sort it out.
Today is the first day of the rest of your life u2026 or at least of the endless process of GDPR compliance. Your customer relationship management (CRM) and marketing automation systems are ground zero for GDPR issues, but thatu2019s not all.
Companies are increasingly adding IoT to their logistics operations in pursuit of greater visibility and efficiency in their supply chains u2014 and to stave off disruptions to come.
Despite what you might have heard, personalized pricing would be fair and efficient.
CIOs offer recommendations for conducting proof-of-concept technology tests, as well as vendor u201cbake-offs.u201d
Do you have the strategic competence to contribute to a multi-billion-dollar merger? Are you and your team nimble enough to contribute to integrating a new business into your portfolio? Find out as you learn lessons from Walmartu2019s acquisition of
CRM vendors cash in on your hopes for revenue, profitability and collaboration. And it's all true — except for the parts that they leave out. Here are some truths that they won't share but you should understand.
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