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Industry | News, how-tos, features, reviews, and videos

opinion

Macy’s CEO credits “customer journey mapping” as the foundation of their turnaround

One year into his role as CEO, Jeffrey Gennette has attributed Macy's limited turnaround so far to a renewed focus on the customer and has doubled down in that area significantly by testing and then scaling out a range of new capabilities and ex

Apr 3, 2018
Digital Transformation Retail Industry Technology Industry
opinion

Breaking up is hard to do: Why the Bell System breakup isn’t a model for tech

Todayu2019s tech companies are not like the old Bell System.

Apr 2, 2018
Technology Industry
opinion

Facebook: in need of governance and agile architecture

Agile architecture would obviously not prevent all errors but could allow Facebook to minimize the risk of big errors, like the Cambridge Analytica leakage.

Apr 2, 2018
Agile Development IT Governance Technology Industry
opinion

5 must-ask questions for complying with GDPR’s ‘Right to be Forgotten’

For all US-based companies that might have EU data, itu2019s time to segregate that data and initiate proper protocols to ensure fines donu2019t come your way after May.

Apr 2, 2018
Government Regulation Technology Industry
opinion

Merging with the machine

Emerging technology is converging on augmenting humanity.

Apr 2, 2018
Artificial Intelligence Digital Transformation Technology Industry
opinion

What to look for when choosing an email service provider for your small- or medium-sized business

As a CIO, it is important to weigh in the technological and operational perspectives before you choose the right provider for your organization.

Apr 2, 2018
CIO Internet Service Providers Technology Industry
opinion

Forward planning in the age of disruption – lessons from Patty McCord and John Harvey-Jones

It has always been difficult to focus on the future, but it is no less important today than it has ever been to do the detail on forward planning and business forecasts.

Apr 2, 2018
Digital Transformation IT Strategy Technology Industry
opinion

Natural language processing and the promise of limitless knowledge management

The unprecedented opportunity of managing unstructured data.

Apr 2, 2018 5 mins
Artificial Intelligence Technology Industry
feature

How one IT leader is responding to insurtech disruption

In part one of this Q&A series, ICW Groupu2019s vice president of IT shares insight into the changing role of IT and how heu2019s thinking about insurtech disruption.

Mar 30, 2018
Digital Transformation Technology Industry
feature

Makeshift Society uses comedy to tell an important story about women in tech

A new TV series takes a funny-because-itu2019s-true look at a female founderu2019s journey to success in Silicon Valley.

Mar 30, 2018
Careers Technology Industry