IT Leadership | News, how-tos, features, reviews, and videos
How do you know that your investment in a new business application has returned valueu2014and how much value?
A 10-point guide.
'Divide and conquer' may be the key to service level agreement success.
Today's service level agreements are distinguished by clear, simple language and a tight focus on the business. For IS groups that use them, the benefits can be substantial.
A look at what happens at a typical service level agreement meeting.
Marketing secrets from the financial sector show how data mining charts a profitable course to customer management
Throughout this varied and successful career, one thing has always guided Donald Lasher: the necessity of building partnerships between an organization's business side and IT.
Martin's drive and exacting style earned him considerable influence, not only within Wal-Mart but also beyond.
Cross's achievements are nothing short of visionary, and that fact has given him considerable influence among his peers.
Wallington strives to better understand the business in order to maximize IS's contribution.
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