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Massive Layoffs at HP Make for IT Outsourcing Identity Crisis

Major cutbacks at HP, at a time when its competitors are growing, raise questions about the company's IT services strategy for the future. Will it be a low-margin service provider or strategic business partner?

May 24, 2012 7 mins

IT Strategy Outsourcing

How to Advance Lean Software Development (Beyond the ‘Toyota Way’)

The concept of lean software traces its origins to lean manufacturing and the Toyota Production System. Building software is much different than building a car, but lessons about reducing waste and achieving continuous improvement apply nonetheless.

May 21, 2012 9 mins

Agile Development IT Governance Frameworks IT Strategy

IT Outsourcing: Will CIOs Reclaim Their Power?

Independent cloud-based IT service management tools could enable CIOs to wrestle back control of IT once and for all, argues A.T. Kearney's Arjun Sethi.

May 21, 2012 7 mins

CIO Outsourcing

Technology Patent Wars Sign of Robust Innovation

The head of the U.S. Patent and Trademark Office tells a congressional panel that the landmark reform bill signed last September is already yielding significant results, but defends litigation in tech sector as a sign of vigorous innovation.

May 17, 2012 7 mins

Government Government IT Regulation

VMware Envisions Virtualization in Post-PC, BYOD Era

VMware wasn't just looking to save money when it launched a BYOD plan with the mandate that all of its U.S. employees use their personal mobile phones for work. It was taking a crash-course that would help shape its vision of post-PC era computi

May 16, 2012 7 mins

Collaboration Software Small and Medium Business Smartphones

VMware Going ‘All In’ with BYOD

From social networks to seven-digit savings to employee angst, VMware's internal BYOD program for smartphones has it all. Now the company is looking to expand BYOD to laptops and tablets.

May 11, 2012 8 mins

Budgeting Small and Medium Business Smartphones

Big Data Analytics Gold for the Call Center

There's valuable data in those contact center logs that have largely been gathering dust, and companies are using new tools to mine them to boost customer satisfaction and revenue and lower costs.

May 11, 2012 5 mins

CRM Systems Data Management Outsourcing

5 Outsourcing Trends to Watch

The deals are getting smaller, with new pricing models, while security and cloud computing become hot topics.

May 10, 2012 2 mins

IT Strategy Outsourcing

Hostage Crisis in the Cloud: Can You Rescue Your Data?

Outsourcing contracts typically include termination and transition assistance provisions that outline the IT service provider's responsibilities regarding returning data. IT buyers are surprised to find out that their cloud computing contracts c

May 6, 2012 5 mins

Cloud Computing Outsourcing

IT Budgets, Cybersecurity Top Federal CIO Concerns

New survey from TechAmerica reveals the mounting pressure facing agency CIOs to do more with less, as budget cuts imperil new initiatives such as cloud computing and data-center consolidation.

May 4, 2012 5 mins

Budgeting Government Government IT

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