IT Management | News, how-tos, features, reviews, and videos
If you don't know where you want to go, as the Cheshire cat once advised Alice in Wonderland, any road will take you there. But if you have specific and significant goals for your outsourcing engagement, you need a map to make sure you arrive at
Customers and vendors need to work together to align strategies and strengthen partnerships.
Everybody's keyboard has them, but who actually knows what these keys do and uses them? It's time for a change. Here are the suggestions of CIO.com's Tom Wailgum.
Think your vendor's ready to deal? Maybe not: New Forrester Research survey data shows that despite the recession, tech vendors are pushing customers buzzwords about innovation, value and ROI -- not lowering prices.
The city of New York has signed a three-year, $1 million deal for typewriters, the majority of which will be used by the NYPD. While the department has endured a major, multiyear technology overhaul (and had big success), the case goes to show that I
Chances are, a majority of the service level agreements in your IT outsourcing contracts are, at best, outdated, and at worst, utterly worthless. Here are eight tips for creating more modern and meaningful SLAs.
From challenging vendors to perfecting process, Forrester's Sean Sweeney shares advice from CIOs on how IT teams can improve their sourcing and vendor management - at a time when successes will truly be noticed by the business side.
Forrester's Phil Sayer shares practical advice on best practices in IT infrastructure outsourcing when your goal is business transformation. Beware: while the business case for infrastructure outsourcing is sound, organizations still find cost s
American companies may leave millions of dollars on the table by ignoring the impact of currency fluctuations on their offshore outsourcing deals. Here are five strategies for ensuring that you save even more money when the value of your offshore pro
Given the rise of virtualization and vendor consolidation, software licensing negotiation has only become more complicated. Forrester analyst Ray Wang just released "Enterprise Software Licensee's Bill Of Rights, Version 2" -- a must r
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