IT Operations

Stakeholder management: Your guide to influencing project outcomes

Stakeholder management can make or break a project — and be more complex than project managers think. Here's how to mentor, influence, and communicate with everyone impacted by your project.

How Starlink transformed tech operations for Journey Beyond

Remote Australia is a major drawcard for travelers looking to disconnect and recharge. But to run technical operations, that asset of remoteness also creates many logistical problems that have been difficult to solve — until now.

Atos contemplates fire sale as break-up plan falters

IT services company Atos considers selling its IT security activities to settle debts, and warns deal to sell its legacy managed infrastructure services business may fall through.

Want to tackle technical debt? Sell it as business risk

Why is upgrading IT infrastructure still a ‘tough sell’? Likely because you haven’t adequately tied tech debt to tangible business consequences.

What is GRC? The rising importance of governance, risk, and compliance

What is GRC? The rising importance of governance, risk, and compliance

Governance, risk, and compliance (GRC) is an operational strategy that helps organizations align IT activities to business goals, manage risk effectively, and stay in compliance with government and industry regulations.

9 tips for achieving IT service delivery excellence

The quest for IT service excellence is never-ending. Here are ways you can attain customer satisfaction without burning-out your team.

Upskilling ramps up as gen AI forces enterprises to transform

As companies race to add generative models into products and workflows, massive investment to upskill workforces on prompt engineering and ethical AI emerges as a top priority.

Toyota transforms IT service desk with gen AI

To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests.

CSM certification: Costs, requirements, and all you need to know

The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process.

6 generative AI hazards IT leaders should avoid

The opportunities to use generative AI will greatly vary for each organization, but the ways it can go wrong are turning out to be fairly universal.