Analytics

What it takes to provide best-in-class customer experience

By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.

How Salesforce’s Tableau acquisition will impact IT

The deal is good news for Salesforce.com users, less so for users of Tableau alone.

Google buying Looker spotlights ThoughtSpot: Sudheesh Nair

The growth investors have increased attention toward us since the Google-Looker deal, but we will continue our focus on customers and GTM plans, says Sudheesh Nair, CEO, ThoughtSpot.n

Transforming data with Apache Spark

Transforming data with Apache Spark

Spark is the ideal big data tool for data-driven enterprises because of its speed, ease of use and versatility. It will help you understand your data quickly and help you make informed decisions faster.

IBM Watson accelerates democratization of healthcare powered by AI: Sandeep Makhijani

We are helping lead the transformation of health through data, analytics, AI and hybrid cloud, says IBM Watson Health Asia Pacific Leader Sandeep Makhijani.u00a0n

Companies are gaining clarity about their digital vision

More executive committees say they understand how digital impacts their business strategy.

#CIOChat: Emergence of the strategic CIO

CIO India held a Twitter chatu00a0on 22 March 2019 on 'Emergence of the Strategic CIO'. IT leadersu00a0shared their views on the CIOsu2019 role and responsibilities beyond IT, and how they are the revenue generators for their companies now.

#CIOChat: Impact of quantum computing on cybersecurity – Is the Indian enterprise ready?

During theu00a0#CIOChat conducted through Twitter on April 5 2019 , IT heads shared their insightful views on 'Impact of Quantum Computing on Cybersecurity' and whether Indian enterprises are prepared for this disruption.u00a0Here is a reca

What is a business relationship manager? A key role for bridging the business-IT divide

Business relationship managers help integrate IT into the organization by fostering inter-departmental communication and collaboration in service of business goals.