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Einstein GPT gives Salesforce unifying vision for high-profile acquisitions

Salesforce is bringing the power of generative AI to all its offerings, showing that its multi-billion-dollar acquisitions in recent years can create a whole greater than the sum of its parts.

17 May 2023 7 mins

Generative AI Salesforce.com Technology Industry

SAP to add generative AI, industry smarts to CX tools

A digital assistant incorporating generative AI functions is one improvement to SAP’s customer experience software the company will discuss at its Sapphire conference this week.

16 May 2023 5 mins

Application Integration Generative AI SAP

General Dynamics IT takes multicloud strategy to the next level

Having closed its last data center, the aerospace and defense contractor’s IT division is delving deeper into cloud-native applications to optimize performance, scalability, and costs in the cloud.

12 May 2023 7 mins

Aerospace and Defense Industry Generative AI IT Strategy

AI push or pause: CIOs speak out on the best path forward

Recent advances have highlighted AI’s incomparable potential and not yet fully fathomed risks, placing CIOs in the hot seat for figuring out how best to leverage this increasingly controversial technology in business. Here’s what they hav

10 May 2023 11 mins

Artificial Intelligence Generative AI IT Leadership

Tableau GPT brings generative AI to Salesforce data analytics suite

Salesforce’s business intelligence updates include Tableau GPT for natural language queries, Tableau Pulse for automated analytics, and integration with Data Cloud.

10 May 2023 7 mins

Business Intelligence Enterprise Applications Generative AI

CarMax drives business value with GPT-3.5

The omnichannel used-car retailer is increasing customer prospecting efforts and enhancing the customer experience through its adoption of Azure OpenAI and the language models behind ChatGPT.

5 May 2023 6 mins

CIO 100 Digital Transformation Generative AI

CIOs heed the call for customer-centric IT

With customer experience tied directly to the enterprise balance sheet, IT leaders are leaving no stone unturned in taking their companies’ CX strategies to the next level.

4 May 2023 7 mins

Digital Transformation Employee Experience Generative AI

SAP to infuse IBM’s Watson AI engine into its entire portfolio

The move is expected to help SAP exploit the natural language processing capabilities of Watson AI along with predictive insights, with the aim of jointly developing large language models and generative AI capabilities.

2 May 2023 5 mins

Generative AI IBM SAP

AWS shifts focus to LLMs, generative AI as growth continues to taper

Amazon’s cloud computing division reported 16% growth in Q1, slowing from the 20% growth that the company posted in the previous sequential quarter.

28 Apr 2023 4 mins

Amazon Web Services Artificial Intelligence Generative AI

Salesforce previews EinsteinGPT-powered Field Service Mobile app

In addition to generative AI capabilities for the new mobile app, Salesforce will add asset management and contractor management features to its Field Service offering.

25 Apr 2023 3 mins

Enterprise Applications Generative AI

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