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If your company outsources application development and maintenance, you can benefit from concentrating your work with fewer suppliers, says Accenture's Donald J. Richards. Here, he shares new Accenture research on this topic, plus lessons from c
Plans from Sprint, BT, China Mobile and others to farm out network management may seem counterintuitive. If the network isn't a core competency for a telecom provider, what is? But market forces are moving many providers in Asia, Europe--and now
Management consultant and psychotherapist Morrie Shechtman offers advice for managers dealing with employee stress from a tough economy
The 2009 CIO 100 Awards honor technology innovation projects, delivering business value for today.
If you don't know where you want to go, as the Cheshire cat once advised Alice in Wonderland, any road will take you there. But if you have specific and significant goals for your outsourcing engagement, you need a map to make sure you arrive at
Customers and vendors need to work together to align strategies and strengthen partnerships.
Everybody's keyboard has them, but who actually knows what these keys do and uses them? It's time for a change. Here are the suggestions of CIO.com's Tom Wailgum.
Think your vendor's ready to deal? Maybe not: New Forrester Research survey data shows that despite the recession, tech vendors are pushing customers buzzwords about innovation, value and ROI -- not lowering prices.
The city of New York has signed a three-year, $1 million deal for typewriters, the majority of which will be used by the NYPD. While the department has endured a major, multiyear technology overhaul (and had big success), the case goes to show that I
Chances are, a majority of the service level agreements in your IT outsourcing contracts are, at best, outdated, and at worst, utterly worthless. Here are eight tips for creating more modern and meaningful SLAs.
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