IT Management | News, how-tos, features, reviews, and videos
How to deal with the difficulty of change.
The CIO Executive Council shares strategies, tips and insights on creating processes for innovation.
Is IBM trying to kill benchmarking by patenting it?
Outsourcing contracts can set you and your provider up for a beautiful friendship or a bad marriage. The performance clauses you put in the contract will determine your degree of happiness.
Benchmarking works best when it's used to ensure competitive pricing over the term of a contract, not as a device to wring every last cent out of an outsourcer.
Benchmarking your outsourcer's prices against the market is the best lever you have to save money. Too bad your outsourcer may be trying to stop you.
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