Vendors and Providers

Google Cloud chief moves to ServiceNow as COO

Amit Zavery, who spent almost 25 years at Oracle before joining Google, is taking the COO role at ServiceNow as the company attempts to draw a line under investigations surrounding an earlier executive hire.

Marc Benioff rails against Microsoft’s copilot

Salesforce’s boss doesn’t have a good word to say about Microsoft’s AI assistants, saying the technology is basically no better than Clippy 25 years ago.

Given IBM consulting’s genAI rollout, should CIOs rethink consulting strategies for 2025?

Although there are various factors in play, the most critical element is AI ownership. When does it make sense to use — and pay for — the consultant’s AI, and when does it make sense to force them to use yours?

SAP: good figures, but bad mood

Employee engagement is suffering from the ongoing restructuring at SAP, although the software company reported good figures and has raised its outlook.

Riled by SAP’s AI policy, customers issue list of demands

Riled by SAP’s AI policy, customers issue list of demands

SAP’s strategy of offering AI innovations only in the cloud continues to attract a lot of criticism from its user base. Here’s what SAP customers would like to see happen.

SAP sustainability tracking rollout focuses on data consistency, outlier detection

Enterprise CIOs are under increasing pressure from global regulators to rein in sustainability shortfalls due to partner problems. SAP’s pitch is that most enterprise partners are already using SAP, so it's in an ideal position to collect

Acumatica tweaks its cloud ERP for professional services firms

With “editions” of its ERP already available for several industries, Acumatica has released a new edition offering mid-sized professional services firms key functions such as time management.

Salesforce’s Financial Services Cloud targets ops automation for insurance brokerages

With the new capabilities coming in Financial Services Cloud for Insurance Brokerages, Salesforce aims to streamline time-consuming policy servicing and commission processing tasks.

IBM and Hispanic Heritage Foundation partner to upskill Latinos for IT careers

The HHF has teamed up with IBM to connect members of the Latino community with skills development courses and certifications that can help pave the way toward a career in IT.

Oracle adds agentic AI to Fusion Cloud CX

New AI-powered capabilities in Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service promise to automate around-the-clock customer care.