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From Alexander Graham Bell to an AI assistant guiding your customer journey, CX has come a long way (baby)!

The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in the cloud.

Apr 21, 2025 6 mins

Artificial Intelligence Business

From banquet to bistro: How the product model is transforming the business of technology

From capacity management to collaboration, the product model is reshaping how technology is built, funded, and understood across the enterprise.

Apr 21, 2025 6 mins

Business Technology Industry

CIOs highlight negotiation opportunities as AWS and Google lower cloud costs

With Google and AWS lowering costs on key services, CIOs advise locking in savings if contracts stay flexible and aligned with business needs.

Apr 21, 2025 4 mins

Cloud Computing Pricing

Global tariffs shake up CIOs’ IT agendas

Anticipating impacts to infrastructure pricing and supply chains, CIOs are decreasing capital expenditures, scaling back projects, and mapping out strategies for coping with tighter budgets.

Apr 21, 2025 9 mins

Budgeting Government Technology Industry

The project of reform and revival that saved JAL

Behind Japan Airlines’ dramatic turnaround from bankruptcy in 2010 was the Sakura Project, a large-scale IT effort that put the company's future on the line. But its success back then continues to be a reliable check against industry turbu

Apr 18, 2025 8 mins

Digital Transformation IT Strategy Transportation and Logistics Industry

Google’s AI innovations at Cloud Next 2025: What CIOs need to know

The announcements made at Google Cloud Next 2025 were designed to help CIOs adopt and scale agents while reducing integration complexity and costs.

Apr 15, 2025 5 mins

Generative AI Google Cloud Next

CIO Sharon Mandell transforms Juniper Networks for the AI era

Recognizing business transformation is a team sport, the networking vendor’s IT chief broke down silos, built business-IT alignment, and assembled cross-functional cohorts to help give Juniper its AI edge.

Apr 11, 2025 9 mins

Artificial Intelligence Digital Transformation Technology Industry

Gen AI graduates to operations in higher ed

Institutions of higher education are using large language models to transform operations — everything from admissions, student services, and administrative processes. But how do CIOs ensure efficiency without losing the human touch?

Apr 9, 2025 8 mins

CIO Education Industry Generative AI

CIOs brace for tariff impacts on tech industry and their businesses

Escalating tariffs will cut significantly into IT expenditures, while increasing tech prices and market pressures on CIOs’ businesses, leading to shifts in IT and staffing strategies.

Apr 7, 2025 5 mins

Budgeting IT Strategy Technology Industry

ServiceNow to acquire Logik.ai to boost CRM portfolio

Logik.ai’s CPQ technology will expand ServiceNow’s CRM portfolio and complement its service management solutions.

Apr 4, 2025 1 min

CRM Systems Mergers and Acquisitions ServiceNow

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