Industry

Allstate’s cloud-first approach to digital transformation pays off

The insurer is going cloud native by rebuilding its core applications to align with next-generation business processes tailored to enhance and accelerate the customer experience.

Inside Walmart’s generative AI journey

Ben Peterson, head of People Product, shares how the Fortune One retailer went from vision to viable with its gen AI My Assistant in sixty days.

Predictive analytics helps Fresenius Medical Care anticipate dialysis complications

Fresenius Medical Care has developed a predictive model using machine learning and cloud computing to help proactively identify when kidney dialysis patients might be suffering a potentially life-threatening complication.

How digital turned Nationale-Nederlanden into an omnichannel company

With a focus on providing exceptional customer service and generating initiatives to modernize the business, Nationale-Nederlanden is seeing the benefits of digitalizing all its sales and after-sales processes — part of a broadscale transformat

IT services company Atos runs into headwinds with plan for IBM-style split

Atos is selling its legacy managed infrastructure services business to an investment fund and rebranding as Eviden.

Cedar Fair’s digital strategy based on ‘frictionless fun’

What do data analytics, roller coasters, and saltwater taffy have in common? They are the foundational underpinnings of this more than 150-year-old entertainment company’s focus on customer-facing innovation.

An AI leadership haiku

College of Southern Nevada deploys AI avatar to better engage students

The avatar, created in partnership with AI Foundation, provides students of the largely minority, bilingual college with a personalized connection to administrative services, as well as support in need.

What a quarter century of digital transformation at PayPal looks like

Currently processing a volume of payments worth over $1.3 trillion, PayPal has repeatedly staked its claim as a digital success story over the last 25 years. But insiders agree this growth needs to be constantly supported by reliable technological ar

Skilled IT pay defined by volatility, security, and AI

Foote Partners’ Q3 report on IT skills pay trends show AI and security skills were in high demand, and the value of cash-pay premiums was more volatile but their average value across a broad range of IT skills and certifications was slightly do