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At T-Mobile, AI plays supporting role for customer service reps

AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service.

Jun 8, 2020 6 mins

Artificial Intelligence Digital Transformation Telecommunications Industry

3 steps to creating an inclusive remote workplace

Bringing your whole self to work now includes showing up with your socioeconomic class as the backdrop and brings new challenges around equity and access.

Jun 4, 2020 5 mins

Collaboration Software Diversity and Inclusion Small and Medium Business

Predictive analytics gives Owens Corning an edge in turbine blade development

With help from the manufacturer's analytics center of excellence, the Owens Corning innovation group has reduced the time it takes to test composite materials from weeks to hours.

Jun 3, 2020 7 mins

CIO 100 Data Science Predictive Analytics

With Process Fabric, Pega seeks to weave together enterprise apps

Pegasystems is aiming its 'platform for platforms' at enterprises struggling to automate business processes that sprawl across multiple systems.

Jun 3, 2020 5 mins

Enterprise Applications Robotic Process Automation Technology Industry

Sharp IT budget cuts expected in wake of COVID-19

Gartner and IDC see global IT spending dropping precipitously this year, with cloud services an exception as enterprises accelerate transformational strategies.

May 27, 2020

Budgeting Technology Industry

Digital transformation helps AAFP find new relevance with its members

The American Academy of Family Physicians (AAFP) was losing touch with its members until a three-year digital transformation project helped it better engage them.

May 26, 2020

CIO 100 Digital Transformation Healthcare Industry

Machine learning helps Invisalign patients find their perfect smile

Align Technologyu2019s mobile app helps Invisalign wearers stay on schedule, while machine learning and other features help lure prospective consumers to try the orthodontic device.

May 25, 2020

CIO 100 Digital Transformation Mobile Development

How an IT department created a whole new tech company

Liberty Mutual IT developed an intelligent workplace platform to boost productivity and improve employee experience u2014 and then it launched a startup

May 22, 2020

IT Leadership Innovation Startups

IBM adds AI-fueled forecasting to Planning Analytics platform

The addition to the Planning Analytics portfolio gives SMBs and business units in the enterprise an on-ramp to integrated, AI-powered planning and forecasting without relying on IT support.

May 20, 2020

Budgeting IBM Technology Industry

Kaiser Permanente streamlines operations with analytics

The healthcare consortium has reduced patient waiting times and the amount of time hospital leaders spend manually preparing data for operational activities with data analytics.

May 20, 2020

Analytics CIO 100 Digital Transformation

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