Innovation

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How to Turn Customer Service Into a Profit Center

'The Producers' profited from an idea that was supposed to lose money. Most companies are happy if their call centers produce zero margins. It doesn't have to be that way.

Jun 16, 2014 7 mins

CRM Systems IT Governance IT Strategy

What Is Going Wrong With BYOD?

The Bring Your Own Device movement was supposed to make employees more productive while saving companies money. But a funny thing is happening on the way to mobile nirvana: Companies aren't doing it, according to a new study by CompTIA.

Jun 13, 2014 5 mins

CIO Small and Medium Business Smartphones

The Next Silicon Valley Will Have an Urban Vibe

nThe Brookings Institution lays out vision for urban 'innovation centers' to bring together research institutions, businesses and startup incubators to create concentrated pockets of industry rather than the sprawling, suburban office campu

Jun 10, 2014 5 mins

Careers Innovation Venture Capital

CIOs Adjust to Enterprise Tech as a Fashion Statement

The state of enterprise tech has moved from company-centric to user-centric, and IT leaders -- faced with fickle consumer-business users -- must learn to understand 'the need' not 'the ask.'

Jun 9, 2014 4 mins

CIO IT Strategy Innovation

How to Create High-Performing Project Management Teams

Top-notch IT product-delivery teams have three traits in common. Find out to build those project management attributes in your team.

Jun 2, 2014 6 mins

CIO IT Governance Frameworks IT Skills

CIO Inspires Innovation and Business Transformation

The IT department at financial services firm TIAA-CREF is fostering innovation that reinvents how the company operates, says CIO Annabelle Bexigau2029

May 29, 2014 3 mins

CIO 100 Financial Services Industry Innovation

Two Critical Questions Every CIO Should Answer

IDG Communications CEO Michael Friedenberg dips into the history of the once-thriving ice industry to put todayu2019s period of business transformation in crystal-clear perspective.

May 29, 2014 2 mins

IT Leadership Innovation

CIOs Join Forces to Battle Cancer

A coalition of healthcare IT chiefs are on a mission to put cancer out of business.

May 29, 2014 20 mins

Healthcare Industry IT Leadership Innovation

3 Ways to Manage Corporate Digitization

Single digital executive or digital islands? Itu2019s time to choose an approach that fits your corporate strategy, according to research by the MIT Center for Information Systems Research

May 28, 2014 3 mins

IT Leadership Innovation

How Data Analytics Is Transforming the Real-Estate Industry

Data insights are the key to providing customer value. The first steps are creating a culture of innovation and finding a CIO who is a business strategist.

May 28, 2014 3 mins

Big Data Business Intelligence Technology Industry

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