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USAA educates its IT employees on business basics so that they will understand and can even help manage IT's business within the business.
Over the years, the Harvey Nash/KPMG CIO Survey, the largest IT leadership survey in the world, has been tracking the inexorable rise of technology expenditure controlled outside the IT department.
An obsession with running IT like a business could distract CIOs from technical operations, to their peril, says IT veteran Paul Strassmann.
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