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IT Leadership

IT Leadership | News, how-tos, features, reviews, and videos

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Lexmark’s Vishal Gupta on infusing every decision with AI

The companyu2019s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.

May 18, 2022
CIO CTO IT Training 
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Five areas where EA matters more than ever

Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.

May 18, 2022 8 mins
APIs Enterprise Architecture Human Resources
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Ciena takes aim at the ‘ticket-less’ call center

The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.

May 17, 2022
Digital Transformation Tech Support
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The rise of servant leadership

The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.

May 16, 2022
IT Leadership
brandpost Sponsored byRocket Software

Veteran CIO Neal Sample: All architecture is wrong

Businesses must emphasize the importance of clear processes for requesting, reviewing, approving, and implementing changes, rigorous testing and validation, and continuous improvement to ensure successful product development and deployment in a DevOp

Nov 13, 2023 5 mins
Digital Transformation
interview

Veteran CIO Neal Sample: All architecture is wrong

The business executive, technologist, and former champion debater explains why all architectures are wrong and why you shouldnu2019t get too invested in your ideas.

May 12, 2022
CIO Data Science Digital Transformation
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Redefining the CIO role post-pandemic

A tumultuous two years have shifted expectations of what IT could and should deliver. Today, CIOs are taking stock and redrawing the boundaries around their role and responsibilities.

May 11, 2022 7 mins
IT Leadership
interview

Lumentum CIO Ralph Loura on adopting a challenger mindset

Having creative tension on your IT team produces u201ca much more effective outcome than the old IT order-taker kind of role.u201d

May 11, 2022 6 mins
Innovation Project Management Project Portfolio Management
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CIOs look to foster innovative IT cultures, post-COVID

Coming out of the pandemic, CIOs are placing a greater emphasis on innovation by re-engineering IT cultures for sustained creativity and expanding on breakthrough pandemic solutions.

May 11, 2022 11 mins
IT Leadership Innovation
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Reskilling IT for digital success in a tight talent market

IT leaders are upskilling IT staff in sought-after skills to support organizational transformations u2014 and to improve employee retention. Here, CIOs share training strategies and lessons learned.

May 9, 2022 10 mins
Careers Digital Transformation IT Skills
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United transforms travel experience with Agent on Demand

The airlinesu2019 digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.

May 6, 2022
CIO 100 Digital Transformation Travel and Hospitality Industry