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The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT ‘dungeon.’
Major CrowdStrike outage overshadowed most other IT problems, but this year also saw IT systems accusing employees of theft, and PC makers shipping devices with malware.
If you want to exploit the potential of your data, you need to develop a data strategy. This includes not only technology: processes, organization and culture should also be examined.
CIOs share insights on the lessons they’ve learned this year about navigating change — and helping others do the same — while getting real about AI and leading IT initiatives exclusively with business value in mind.
Regulatory frameworks such as DORA and FFIEC make it imperative for IT leaders to better manage IT resilience.
Organizations are interested in leveraging AI to optimize internal processes and analyze data for insights, but security, data quality, and governance remain hurdles.
The Chicago-based airlines has moved beyond the pilot phase with production LLMs built on a strong data foundation in the cloud.
Data architecture translates business needs into data and system requirements, and seeks to manage data and its flow through the enterprise.
Salesforce has priced its agent per conversation, but several other pricing models are emerging. The best choice depends on how much an organization uses agents.
As you look toward a possible next role as a chief AI officer, here are five keys to negotiate your offer before embarking on your first 90 days.
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