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How to Negotiate a Collaborative Outsourcing Deal

You say you want more from your IT outsourcing service provider, yet you fall back on the same old negotiating tactics. To find out how to develop a more collaborative relationship with service providers, CIO.com talked Kate Vitasek, who wrote the bo

Apr 25, 2014 8 mins

Collaboration Software Outsourcing Small and Medium Business

How GAF Builds Customer Ties and Gives IT Staff Business Skills

GAF trains IT staffers in people skills and sends them to the field to collaborate with clients.

Apr 24, 2014 3 mins

IT Governance IT Leadership Innovation

‘Silicon Valley’ Nails the Bay Area’s Tech Culture

CIO.com's Tom Kaneshige had resisted watching HBO's new comedy about life in the Silicon Valley. After all, he's lived it since the '90s. But a funny thing happened during his week of binge viewing.

Apr 23, 2014 5 mins

Consumer Electronics Innovation Internet

Federal CIOs Squeezed by Budgets, Executive Buy-in

Technology chiefs in the federal government say they struggle with their role within their departments and agencies. A bill passed in the House and pending in the Senate could give federal CIOs more authority, though.

Apr 21, 2014 5 mins

CIO Government Government IT

IT Departments Not Losing Ground to Managed Service Providers (Yet)

Many business users say they're fed up with what they perceive as sluggish IT departments, but cringe at the thought of outsourcing to a managed services provider. However, the rise of BYOD, consumer tech and cloud computing may be clearing a pa

Apr 21, 2014 3 mins

CIO IT Strategy Outsourcing

IT Service Providers in Ukraine Deliver Despite Political Tensions

It's been business as usual for IT outsourcing providers in Ukraine, though the ongoing military and political uncertainty has had a public relations impact.

Apr 14, 2014 2 mins

IT Leadership IT Strategy Outsourcing

Can VCE Be the Apple of the Converged Enterprise Cloud?

Apple wouldn't be where it is today if it hadn't redefined consumer electronics. VCE could very well do the same to the enterprise cloud market. First, it just has to convince companies to 'think different.'

Apr 4, 2014 5 mins

Innovation Private Cloud System Management

Zen and the Art of Tech in the Valley

Zen-like meditation is all the rage in the tech industry. But CIO.com senior writer Tom Kaneshige thinks that a Zen Buddhism approach is an ironic twist in the fast-moving, for-profit Silicon Valley.

Apr 3, 2014 4 mins

IT Leadership IT Strategy Innovation

5 Technology Initiatives and Reforms IT Wants in Washington

Leaders from Microsoft, Cisco and other tech players are pressing their agenda as they meet with the White House and Congress this week. Some initiatives have been years in the making -- and will take many more years to see through -- but other refor

Apr 3, 2014 8 mins

H-1B Visas Intellectual Property Regulation

Hire for Cultural Fit, Train for the Right IT Skills

Hiring for the right cultural fit can be more important than focusing on technical skills alone and can help companies improve employee retention, engagement and loyalty.

Apr 2, 2014 10 mins

Collaboration Software IT Governance Small and Medium Business

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