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IT Operations

IT Operations | News, how-tos, features, reviews, and videos

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CSM certification: Costs, requirements, and all you need to know

The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process.

Dec 8, 2023 7 mins
Certifications IT Skills Project Management
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6 generative AI hazards IT leaders should avoid

The opportunities to use generative AI will greatly vary for each organization, but the ways it can go wrong are turning out to be fairly universal.

Dec 6, 2023 14 mins
Application Performance Management CIO Generative AI
interview

Delivering value through IT at Village Roadshow

During a recent CIO Leadership Live session, Michael Fagan, chief transformation officer of Australian cinema and theme park company Village Roadshow, spoke with CIO’s editor in chief for APAC Cathy O'Sullivan about delivering value, colla

Dec 6, 2023 8 mins
CIO CIO Leadership Live Change Management
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11 ways to reduce your IT costs now

Reorienting IT’s budget toward future opportunities is a big reason why CIOs should review their IT portfolios with an eye toward curbing unnecessary spending and realizing maximum value from every IT investment.

Dec 5, 2023 11 mins
Application Management Budget Cloud Management
brandpost Sponsored byAVEVA

SAP faces breakdown in trust over innovation plans

By unifying business operations into a single interface, oil and gas companies can improve their efficiency, agility, and reliability, says Rashesh Mody, Senior Vice President, Monitoring and Control Business Unit, at AVEVA.

Feb 7, 2022 4 mins
IT Operations
news analysis

SAP faces breakdown in trust over innovation plans

The company’s plan to offer future innovations in S/4HANA only to subscribers of its Rise with SAP offering is alienating customers, user conference hears.

Dec 5, 2023 5 mins
Cloud Management Innovation SAP
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8 change management questions every IT leader must answer

Designed to speed adoption and achieve business outcomes, change management hasn’t historically been a strength of IT orgs. It’s time to flip that script by asking hard questions to hone change strategies.

Nov 30, 2023 10 mins
Change Management IT Leadership
news

ServiceNow adds gen AI to more workflows, including chatbot creation

Now Assist, the company’s sub-brand for generative AI features, will soon show up in field service management and help enterprises build their own chatbots.

Nov 16, 2023 5 mins
Generative AI ITSM ServiceNow
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How ServiceNow gets the most out of generative AI

As the company adopts generative AI internally, CIO Chris Bedi is measuring everything — and thinks you should too.

Nov 15, 2023 6 mins
Generative AI ITSM ServiceNow
case study

In transition: How Kyndryl’s CIO weaned the company off IBM’s systems

When IBM spun out its managed infrastructure services business as Kyndryl in 2021, the new company had two years to transition to its own IT systems. It also chose to use that time to undertake a major transformation.

Nov 9, 2023 7 mins
CIO IBM Mainframes
case study

How digital turned Nationale-Nederlanden into an omnichannel company

With a focus on providing exceptional customer service and generating initiatives to modernize the business, Nationale-Nederlanden is seeing the benefits of digitalizing all its sales and after-sales processes — part of a broadscale transformat

Oct 18, 2023 5 mins
Change Management Digital Transformation Insurance Industry