IT Operations

Take the training wheels off your vendor-management office

Why youu2019re not getting the most out of your third-party relationships.

8 tips for dealing with IT project pushback

Technical initiatives are often met with resistance from business leaders, IT pros and end users alike. Here's how to transform friction into feedback that can help push your project forward.

Application proliferation – the lurking crisis

There are literally thousands of SaaS applications that can be used to manage almost every aspect of a companyu2019s internal operations. On a bad day it may seem as if your company has purchased all of them! Here are some tips on how IT organization

Why are most organizations late to change?

The pace of change continues to escalate, and the saying u201cif you snooze you loseu201d has never been more relevant. Here are four ways to help your organization avoid being late to change.

10 change management mistakes to avoid

10 change management mistakes to avoid

Poor change management can be a transformation killer. Here's how change initiatives can and do fail, and what can be done to course-correct.

7 secrets of high-performing IT teams

Getting staff to move beyond simply meeting basic goals is an art only select IT leaders possess. Here are seven performance-boosting techniques top IT pros rely on.

What is process improvement? A business methodology for efficiency and productivity

A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn't an exact science.

The end of project management?

IT project management as a discipline has been around for many years. However, is it relevant in the age of digital products? Or can it become a valuable adjunct to IT digital product management?

Autodesk brings automation to its IT help desk

To handle demand for support from a growing workforce without adding helpdesk staff, CIO Prakash Kota has brought in a bot take over some of the busy-work.

6 tips for ITIL implementation success

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in.