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IT Operations

IT Operations | News, how-tos, features, reviews, and videos

feature

ServiceNow certification guide: Mastering ITSM

ServiceNow offers technical management support to large IT operations, with a focus on the help desk and ITSM. Its three certification paths will help validate your skills with this rising IT platform.

Nov 14, 2018
Certifications IT Skills ITSM
feature

10 must-have skills for ITSM pros

If you work in IT service management, these are the 10 skills youu2019ll need in order to be successful in the years ahead.

Oct 26, 2018
IT Skills ITSM Staff Management
news analysis

Privacy Shield review: Prepare for the worst

European Commission will publish its review by year-end

Oct 18, 2018
Compliance Data Management IT Leadership
feature

Leadership lessons from Linus Torvalds: 7 dos and 3 don’ts

You don't have to take a page out of his book to learn some valuable lessons from how Torvalds has managed the sprawling, self-selected, volunteer community of Linux developersu2014both the successes, and what led to his self-imposed exile.

Oct 11, 2018
IT Leadership Linux Project Management
brandpost Sponsored byKPMG

Agile KPIs: How to measure agile success

In an era of digital transformation, speed is of the essence. The changes and opportunities that digital technologies are bringing, from data analytics and cloud adoption to IoT and mobile, are so quickly changing and evolving that, in order to remai

Jun 23, 2016
Agile Development Application Management Foundry Events
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Agile KPIs: How to measure agile success

Measuring success of agile efforts can be complex. The key is to emphasize value once youu2019ve established organizational trust.

Oct 9, 2018
Agile Development Project Management Software Development
opinion

Making IT processes effective for the digital age

Does how IT runs itself matter to their firmu2019s digital transformation plan?

Oct 1, 2018
Digital Transformation IT Strategy ITIL
reviews

Asana review: Intelligent, adaptive project management

Asanau2019s work management and collaboration platform is an impressive tool that enables teams to significantly reduce the time they spend dealing with processes and task management.

Sep 28, 2018
Cloud Computing Project Management Project Management Tools
news analysis

Microsoft Managed Desktop: All your Windows 10 devices, managed by Microsoft

With Microsoft Managed Desktop, Microsoft is betting your organization has better things to do than endpoint management. Early customers like the Seattle Reign show what to expect.

Sep 19, 2018
Desktop PCs Small and Medium Business Technology Industry
opinion

The workforce awakens: insights for the service desk

How to enable the new work environment employees are requesting and facing the challenges of a changing IT landscape.

Sep 13, 2018
IT Strategy ITSM Technology Industry
feature

Top 10 GRC mistakes — and how to avoid them

A sound governance, risk and compliance (GRC) strategy is more valuable u2014 and harder to hone u2014 than you might think. Hereu2019s how to avoid looming disaster.

Sep 13, 2018
Compliance IT Governance IT Strategy