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IT Operations

IT Operations | News, how-tos, features, reviews, and videos

news analysis

Why outsourced call center roles are coming back onshore

A shift in focus from cost containment to customer experience and advanced technology adoption is causing more enterprises to move more contact center roles onshore, according to recent research by the Everest Group

Aug 12, 2016
ITSM Outsourcing Technology Industry
feature

U.S. IT employment grows, with IT services jobs leading the way

CompTIA labor data indicates that digital transformation will drive employment, automation will have a greater impact on U.S. jobs than offshoring and IT outsourcing job growth will outpace corporate IT roles.

Jul 29, 2016
ITSM Outsourcing Technology Industry
feature

How to benchmark your IT outsourcing vendor management skills

Alsbridgeu2019s Jeff Augustin discusses vendor management and governance practices that help IT organizations gauge their effectiveness in service delivery management and general strategy.

Jul 27, 2016
ITSM Outsourcing Technology Industry
feature

Why ITSM is on the cusp of a major shift

While the IT service management community has stepped up its collection of performance data from its customers, it's been slow to take the next step of applying data-driven automation. A new survey suggests adoption will happen in a big way with

Jul 14, 2016
ITSM Innovation Technology Industry
brandpost Sponsored byConnection

The understated elegance of IT service scope

Special Risk Circumstances

Oct 23, 2014 3 mins
Compliance HIPAA Security
opinion

The understated elegance of IT service scope

How having a good, crisp IT service service scope definition is something worth considering.

Jul 7, 2016
IT Leadership ITSM
feature

Compliance Dictionary aims for a simpler life

With the assistance of machine learning, the UCF's Compliance Dictionary seeks to simplify the process of creating common controls with a lexicon that maps the connection between terms in authority documents.

Jul 5, 2016
Compliance IT Strategy Technology Industry
opinion

Understand supply and demand to manage client expectations

Quick tips to manage tough client expectations and position your IT organization to over deliver.

Jul 5, 2016
IT Leadership IT Strategy Tech Support
opinion

How to get rid of the digital dust by creating a sustainable device plan

A corporate sustainability program that includes policy, procedure and a plan for recycling technology devices not only benefits the environment, but may also add to your operating bottom line.

Jun 29, 2016
Mobile Device Management Small and Medium Business iPhone
opinion

Breaking through the uncertainties in a digital transformation

How a company transformed from a product supplier to a leader in innovative services.

Jun 1, 2016
CIO Healthcare Industry Small and Medium Business
feature

Financial services firms struggling with ecommunications

In its sixth annual survey of electronic communications compliance, compliance and ediscovery specialist Smarsh reports that financial services firms are struggling to retain and supervise the growing volume and variety of ecommunications.

May 27, 2016
Backup and Recovery Financial Services Industry Technology Industry