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IT Operations

IT Operations | News, how-tos, features, reviews, and videos

opinion

Stop hurting your IT operations

Many times, we hurt our IT operations unintentionally by not performing various activities that are essential to the delivery of an IT service.

May 24, 2016
IT Leadership ITSM
feature

Businesses lack a streamlined approach to digital transformation

Most business executives understand the importance of digital transformation, but they aren't prepared for how quickly they need to adapt, according to research from Gartner.

May 24, 2016
IT Governance IT Strategy Technology Industry
feature

Social media a missed opportunity for customer service

A new report suggests most companies simply don't understand how effective social media can be for customer service, and majority of brand feedback people leave on social sites is ignored.

May 13, 2016
Marketing Social Networking Apps Tech Support
feature

6 traits engineers need to succeed as IT leaders

Finding managers who motivate, lead and inspire is easier said than done. Here are six tips for hiring IT leaders with successful outcomes.

May 10, 2016
Careers IT Skills ITSM
brandpost Sponsored byConnection

Analytics comes to IT service management

Go Behind the Scenes of Software Asset Management

Oct 9, 2014 4 mins
Asset Management Software Software Licensing
news

Analytics comes to IT service management

ManageEngine, a division of Zoho, is looking to leverage its IT management domain expertise to offer a self-service IT analytics solution to help IT better utilize the data it generates.

May 5, 2016
Big Data ITSM Technology Industry
opinion

Do IT groups really need to move to a software-defined environment?

Pay close attention to the competitive advantage levers in software-defined IT.

Apr 5, 2016
Avaya Mainframes Technology Industry
opinion

Consumers are fed up with ‘human-less’ customer service

Modern consumers are sick of bum support from cable and satellite TV providers, and the vast majority prefer talking to actual people over Twitter support or other online options, according to new research.

Apr 4, 2016
Broadband Carriers Tech Support
opinion

CIOs need to reconceive the process design for IT support services

How to improve business usersu2019 satisfaction and productivity.

Mar 31, 2016
IT Governance IT Strategy Internet of Things
feature

Is outsourcing IT worth the compliance risk?

While the feds have certainly put hurdles in place to prevent abuse, outsourcing IT in a highly regulated industry like banking may very well lead to higher standards and quality outcomes.

Mar 30, 2016
Compliance Financial Services Industry Technology Industry
feature

12 difficult project manager interview questions to prep for

Most project manager candidates can talk about their strengths and skills, but those who ultimately land the job are prepared to answer these difficult PM questions.

Mar 22, 2016
IT Jobs Project Management Project Management Tools