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IT Operations

IT Operations | News, how-tos, features, reviews, and videos

feature

How bimodal IT is helping companies hire and retain workers

Bimodal IT is a fairly new concept, but if you embrace it you can empower your workforce. With the right employees in the right work environment, risk takers and more traditional IT pros are much less likely to butt heads.

Sep 22, 2015
Collaboration Software IT Governance Small and Medium Business
news analysis

Chief risk and compliance officer makes rare move to CIO

Marsh & McLennan Companies, a professional services organization, moves its chief risk and compliance officer to a broader, technology-focused role, highlighting the growing importance of technology strategy within large companies.

Sep 15, 2015
CIO Compliance Risk Management
how-to

4 call center compliance traps—and what to do about them

Contact centers are often dispersed around the globe, making compliance and oversight difficult. Here are four astonishingly common compliance breaches, and suggestions for guarding against them.rn

Sep 14, 2015
CIO Compliance Outsourcing
feature

Scrum’s co-creator talks about the framework’s transformational effect

CIO.com's Sharon Florentine talks to Jeff Sutherland, one of scrum's creators, to find out where the industry is, where itu2019s going and the challenges that lie ahead as more companies adopt agile and scrum.

Sep 3, 2015
Agile Development CIO Small and Medium Business
brandpost Sponsored byIBM

Are tech giants really diversifying their workforce?

Integration with endpoint management provides asset visibility

Aug 29, 2014 4 mins
ITSM
feature

Are tech giants really diversifying their workforce?

It's laudable that so many Silicon Valley firms committed to increasing diversity in their workforce, but there's still a long way to go. CIO.com looks at eight Silicon Valley titans' most recent statistics to see how they're fari

Sep 2, 2015
Compliance IT Leadership Relationship Building
opinion

7 things to do today to improve your outsourcing relationship

How to do the difficult work of harnessing human nature for outsourcing success.

Aug 31, 2015
ITSM Outsourcing
feature

Questions to ask before you hire an agile coach

Before you hire an independent agile coach, ask yourself this: Do I already have the knowledge and experience in-house?

Aug 28, 2015
Agile Development CIO ITSM
opinion

How to excel at outsourcing

When we outsource, we like to think we are buying and selling technical solutions, but really we are buying and selling human ones. Companies that can remember the golden rule will get the most out of their sourcing relationships.

Aug 18, 2015
ITSM Outsourcing
feature

How to help your agile team succeed

Are you a manager struggling with agile? Are you wondering why projects are failing and teams are frustrated instead of engaged and productive? Perhaps the problem isn't with agile. Here's how you can help your team succeed.

Aug 13, 2015
Agile Development IT Skills ITSM
feature

7 ways creating an IT team is like building a winning NFL team

The first thing that comes to mind when you think about building an all-star IT team probably isn't an all-star NBA or NFL team. But a successful sports team and IT team have more in common than you might think.rn

Aug 12, 2015
ITSM Mentoring Relationship Building