IT Strategy | News, how-tos, features, reviews, and videos
To be successful, change management is a must. Learn more about the methods and models of change management that can significantly increase the success of your transformation projects.
The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT ‘dungeon.’
Major CrowdStrike outage overshadowed most other IT problems, but this year also saw IT systems accusing employees of theft, and PC makers shipping devices with malware.
If you want to exploit the potential of your data, you need to develop a data strategy. This includes not only technology: processes, organization and culture should also be examined.
CIOs share insights on the lessons they’ve learned this year about navigating change — and helping others do the same — while getting real about AI and leading IT initiatives exclusively with business value in mind.
Organizations are interested in leveraging AI to optimize internal processes and analyze data for insights, but security, data quality, and governance remain hurdles.
Salesforce has priced its agent per conversation, but several other pricing models are emerging. The best choice depends on how much an organization uses agents.
Discover the lessons Max Chan and Avnet have learned about the modern digital landscape, from optimizing cloud spending to leveraging AI for customer satisfaction.
CIOs now lean on shorter-term, more flexible plans, saying there’s too many unknowns to plot IT strategies years ahead.
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