Digital Transformation

A front-row seat to transforming the future

u201cData is the new oil.u201d It's a catchy phrase, but what does it mean to you and your business? Digital experts from Globant, Autodesk, Microsoft and Google share ideas about how data and AI are poised to transform the world.

6 ways ITSM automation is changing business

Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.

4 fundamentals of data analytics for digital transformation

And why siloed data scientists could soon be a thing of the past.

Innovation reboot: Small, practical digital transformation initiatives preferred

Innovation remains one of the key drivers of digital transformation, but today's initiatives may be smaller and more targeted.

5 chatbot strategy mistakes — and how to avoid them

5 chatbot strategy mistakes — and how to avoid them

Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.

What it takes to be a true transformational CIO

The CIO role has undergone significant change as organizations transition into digital enterprises. Hereu2019s how to move beyond being an operational leader.

Successfully reinventing your company starts with a digital transformation model

While most companies claim to have a game plan for digital transformation, many of these roadmaps deliver minor improvements in efficiencies but fall short when it comes to supercharging business operations. True transformation starts by scrapping ol

Understanding the CEO’s role early in digital transformation programs

CEOs should play a strategic role marketing the strategy, clearing hurdles on aligning resources and defining the future culture of the organization.

CIO Digital Magazine: Fall 2018

Digital transformation and a renewed emphasis on customer experience have CIOs seeking a more agile approach to delivering IT services.

6 soft skills IT needs to succeed in the digital era

When it comes to transformation, tech expertise goes only so far. IT leaders must look for and develop traits not traditionally required for technologists in order to succeed in the years ahead.