Enterprise Applications | News, how-tos, features, reviews, and videos
An Ernst & Young report says that text analytics and voice-recognition software can help customer-service reps solve problems instead of trying to cross-sell an unhappy caller.
Progressive's Snapshot device monitors customer driving habits, lets insurer fine-tune policy pricing.
The flexibility and scalability of the cloud can make migrating mission-critical applications a tempting proposition, but availability can become a serious issue.
Web content strategy experts share their top tips for how to increase traffic to your Web or ecommerce site.
Delivering a dynamic and engaging mobile experience is becoming essential to retailers, and big data marketing applications company BloomReach believes that its new big data application is the key.
Microsoft is attempting to break down the barriers to business intelligence with Power BI for Office 365, which is designed to let companies gain new insights by tapping both structured and unstructured and internal and external data.
The iPhone has become a battleground for a number of popular mobile app categories. In addition to Apple's own native apps, there is an ecosystem of third-party apps--all fighting for a place on your iPhone.
Hotwire updated its iOS app to support iPad displays, and it works well, according to CIO.com blogger James A. Martin. But Hotwire is just one of many iOS and Android apps that can help reduce hotel costs.
There are many ways to connect with customers, but which ways are the most effective? Business owners and managers as well as customer relationship experts share their tips on how and where to best engage with existing and prospective customers.rn
Business intelligence experts and IT executives share their tips on how BI software can improve your bottom line and make your organization more efficient.
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