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Salesforce adds Einstein Copilot Search, vector database to its Data Cloud, to help enterprises take advantage of unstructured data for analysis, and build AI-based applications.
Generative AI functionality to help with “expertise mining” is also in the works.
To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests.
Now Assist, the company’s sub-brand for generative AI features, will soon show up in field service management and help enterprises build their own chatbots.
A single view of each customer, across channels, at every step of their journey, can boost customer satisfactionu2014and save agents time. rnrn
Copilots take over as Microsoft embraces generative AI at its annual developer conference.
As the company adopts generative AI internally, CIO Chris Bedi is measuring everything — and thinks you should too.
As products become more based in software, CIO roles will increasingly align with CIOs who’ve been selling software for decades, like Jim Palermo, CIO of open source solution provider Red Hat.
CRM provider Salesforce is adding a host of features to its Automotive Cloud, including Automotive Loan, Lease Console, and connected car capabilities.
SAP Build Code suite combines new and existing developer tools, while a foundational AI model trained on anonymized customer data will be available to help automate tasks.
Volvo Cars is undergoing a major transformation of both its business model and products. To cope, core systems are being replaced and standardized, while methods of working within the digital organization are tightened.
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