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More than half of CIOs expect to restructure their IT organizations within three years, new Forrester Research data shows. And apps organizations face the first salvo.
Problems continue to plague a seven-year outsourcing contract between Texas and IBM, and lines are being drawn.
Don't worry about the trough of disillusionment, for I will enlighten you on what technologies are hot or not for 2010.
New customer relations management (CRM) courses being developed at the Rotman School of Management, University of Toronto, will weave social media input into CRM software applications.
A CRM system's off-the-shelf functionality is typically just a starting point. How many add-ons should you buy, and how much should you extend on your own?
SAP has to get customers excited about a new product that's all about change--without harming its traditional brand.
BlackBerry-maker RIM's chief execs say Apple's recent claims about BlackBerry products are "unacceptable."
A new study by KPMG says more Asian companies are choosing China over India for outsourcing and shared services deals.
With 200 million customers in 140 countries, overhauling Citiu2019s IT spine meant reigning in multiple complicated processes
Monsanto had six months to launch a new product. The company needed its IT department to make it happen.
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