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Innovation

Innovation | News, how-tos, features, reviews, and videos

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How CX Helped AT&T Sell More iPhones and Otterboxes

To improve the shopping experience in AT&T's physical stores, CIO Thaddeus Arroyo watched videos of shoppers and used focus groups so changes were dictated by actual customer experience (CX)n

27 Sep 2012 6 mins
CIO Carriers Small and Medium Business
feature

How to Use Big Data to Stop Customer Churn

While still in its infancy, Big Data helps companies on the cutting edge of customer experience figure out why some customers leave and how to stop others before they do.

27 Sep 2012 7 mins
Big Data Business Intelligence CRM Systems
news

IT Innovation and Education at Risk Without Government Support

Witnesses at a Senate Commerce Committee panel conveyed the role that continued federal support for R&D, tech innovation and improved STEM education play in the growth and health of the IT industry.

20 Sep 2012 5 mins
Government IT Skills Innovation
feature

Innovation Can Start Far From Home

A Dartmouth faculty member suggests that CIOs can get fresh ideas from emerging economies, but it requires a new way of thinking

14 Sep 2012 3 mins
Innovation
feature

Ten Questions to Ask Before Using a Startup

Using a little-known tech firm can produce big benefits, but it requires doing your homework.

14 Sep 2012 1 min
Innovation
feature

The Risks and Rewards of Using Startups

CIOs say that partnering with no-name vendors can lead to a big payoff (more innovation) or a total bust. Here's how to manage the relationship.

14 Sep 2012 15 mins
Innovation
news analysis

Is Integration-as-a-Service the IT Model of the Future?

Shaun Daly, partner with outsourcing consultancy Sourcing Advisory Services, discusses how the third-party managed sourcing model--which he calls multi-sourcing Integration-as-a-Service--is poised to accelerate as the enterprise IT model of the futur

13 Sep 2012 9 mins
IT Strategy Innovation Outsourcing
opinion

History, IT Innovation and the Pace of Change

A visit to the English countryside gave CIO.com columnist Bernard Golden the chance to see Roman ruins, a medieval church and a replica of the first supercomputer. It wasn't until he returned home and saw a driverless car on a California freeway

6 Sep 2012 8 mins
CIO Innovation Virtualization
opinion

How to Prepare for IT Service Delivery of the Future

IT's industrial revolution is here, and it's all about service. In the future, IT will focus on the customer, services and automation. To stay relevant and competitive, business leaders must embrace industrialized automation as a way to del

31 Aug 2012 5 mins
CRM Systems IT Strategy Innovation
opinion

10 Key Questions to Assess Application Outsourcing Maturity

More companies are seeking external IT service providers to help them innovate and optimize. The key to outsourcing success only begins with selecting the right partner, there are 10 questions that should be asked in order to assess maturity and iden

27 Aug 2012 5 mins
IT Leadership Innovation Outsourcing