IT Leadership

Customer experience: The new IT imperative

CX has become a key factor for company success, and CIOs are rethinking operations and organizational culture to ensure customers remain squarely in focus with everything IT does.

IT technical fellowship: A new path to the top

IT pros at the top of their careers as individual contributors are often faced with few career choices: Go into management or stay where they are. Establishing an IT Technical Fellow career track can change that, providing a new way to recognize and

Real IT leadership: Selling the transformative dream

It's one thing to cook up a great new initiative, but making it happen requires powers of persuasion, solid partnerships, and access to genuine technical insight.

Serverless computing: What Middle Eastern CIOs need to consider

As cloud service providers ramp up data centres in the Middle East, technology leaders should seriously consider serverless computing. Here are the advantages and potential pitfalls of serverless computing.

4 digital customer experience success stories

4 digital customer experience success stories

Walmart, Ally Financial, and Raytheon are among the wide range of companies that have moved rapidly to build out new digital services to accommodate customer preferences.

Leveling up your IT talent strategy

The promise of technology advancements and digital transformation has helped CEOs finally recognize what the best CIOs have known all along: IT is the business. Is your talent strategy keeping pace?

Five big ideas for reinventing IT

Whatever your challenges, reinvention requires big thinking.

6 tips for ensuring IT manager success

Are your department managers reaching their full potential? Hereu2019s how to gain relevant insights into their performance u2014 and to ensure necessary adjustments are made.

CIOs embrace business-led IT amid tech democratization

Shadow IT no more: CIOs are increasingly welcoming technologies built or bought by business lines, while providing governance and vendor management support.

4 reasons to prioritize developers’ infrastructure needs

In the rush to deliver new digital solutions, companies often ignore the needs and requirements of development infrastructures and cut corners in devops processes, resulting in missed problems and costly fixes down the road.