IT Management

Big Data Projects Lack Big Budgets

Most CIOs say big data technologies will become mainstream in three years, but they struggle to get funding and to find the data scientists they need

CIO.com’s Strategic Guide to Enterprise Social Networks

Download CIO.com's ebook for advice about how to set up an enterprise social network that your employees will actually use--and will produce quantifiable benefits for your business. This report identifies the critical success factors.

Are Patents the Secret to Competitive Advantage in IT?

CIO magazine editor in chief Maryfran Johnson weighs in on the importance of seeking patents for IT innovation when it comes to maintaining a competitive edge and driving new business.

Companies Race to the Patent Office to Protect Their IT Breakthroughs

There's a patent gold rush under way as savvy companies seek to lock in the competitive advantage from their IT innovations

Corporate Cell Phones: Perk or Penalty?

How CX Helped AT&T Sell More iPhones and Otterboxes

To improve the shopping experience in AT&T's physical stores, CIO Thaddeus Arroyo watched videos of shoppers and used focus groups so changes were dictated by actual customer experience (CX)n

How to Use Big Data to Stop Customer Churn

While still in its infancy, Big Data helps companies on the cutting edge of customer experience figure out why some customers leave and how to stop others before they do.

U.S. Beats India for IT Outsourcing Innovation and Understanding

Enterprise IT leaders are interested in sourcing more work in the U.S., but the reality is that they have fewer options stateside than offshore.

Sourcing IT Best Practices in the Wake of Digital Disruption

Digital disruption will cause a transition and upheaval of products in nearly every industry. Sourcing and vendor management professionals will be driven to become more involved with third-party product development services providers. It is important

IT Innovation and Education at Risk Without Government Support

Witnesses at a Senate Commerce Committee panel conveyed the role that continued federal support for R&D, tech innovation and improved STEM education play in the growth and health of the IT industry.