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IT Management

IT Management | News, how-tos, features, reviews, and videos

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Mitigating the Risk of Cloud Services Failure: How to Avoid Getting Amazon-ed

The two-day outage at one of Amazon's data centers has everyone questioning the reliability of infrastructure as a service offerings. Here are seven tips for limiting your risk in the event of cloud services failure.

25 Apr 2011
Cloud Computing Outsourcing
news

Outsourcing: IT Customers Disappointed With Results

A survey of IT and business executives reveals that they're not achieving their desired results from outsourcing, and many of them blame their own management practices for outsourcing's ineffectiveness.

19 Apr 2011
IT Leadership Outsourcing
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Don’t Buy Into the Cloud-Based Call Center–Yet

The fully cloud-enabled call center is a few years off, but that isn't preventing vendors from pitching their "call center in the cloud" solutions. Here's what's really available today and five questions you should ask yourse

15 Apr 2011
Cloud Computing Outsourcing
feature

6 Biggest Cloud Computing Myths

Think you know whatu2019s great, or not, about the cloud? Donu2019t be so sure

11 Apr 2011
Budgeting Cloud Computing
opinion

The Price of Uncertainty

Just as we appear to be climbing out of the 2008-2010 recession, surging commodity prices may put the brakes on business growth and corporate spending. The March Producer Price Index spiked 1.6% in March after increases of 0.8% in January and 0.9% in

6 Apr 2011
Budgeting Financial Services Industry IT Strategy
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IT Outsourcing in Latin America: 9 Things Your Vendor Won’t Tell You

The Latin American IT services market is heating up, but buyer beware: There are hidden costs and issues that could affect your nearer-shore outsourcing deal.

6 Apr 2011
Outsourcing
news

IT Outsourcing: Study Highlights Impediments to Innovation

Most IT organizations and outsourcing providers remain too bogged down in the day-to-day management of their outsourcing arrangements to focus on innovation, according to the results of a recent study on outsourcing innovation.

30 Mar 2011
IT Strategy Innovation Outsourcing
tip

Make IT Innovation Everyone’s Job

How JetBlueu2019s CIO instills a culture of innovation throughout his IT organization

25 Mar 2011
Innovation
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Cloud Computing: Will Amazon’s Elastic Beanstalk Platform Appeal to Enterprise CIOs?

With Elastic Beanstalk, Amazon.com enters the platform-as-a-service market with a product designed to lure more enterprise CIOs as customers.

25 Mar 2011
Outsourcing
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Switching Outsourcing Providers: 10 Tips

IT leaders are doing as much re-sourcing--bringing work back in-house or transferring it to a new provider--as they are signing new outsourcing deals. But "recompeting" an IT services deal isn't simple: Consider this expert advice befo

21 Mar 2011
Outsourcing