IT Management

Offshore Outsourcing: When the Customer Isn’t Right

Indian I.T. vendors have an unmatched commitment to customer service. But sometimes offshore employees need to know when to push back.

National Weather Service Outsources Weather-modeling Calculations to IBM

Vendor Negotiation: Squeeze Now, Pay Later

IBM On-Demand Computing is Outsourcing, Not Utility Computing

A Critical Look at IBM’s On-Demand Computing Marketing Campaign

The Month of July in IT History: Computer Export Ban Lifted; Microsoft Offers First Version of Windows

Offshore Outsourcing in Turbulent Times

CIOs continue to beef up business continuity plans for their offshore operations.

Why Users Make Poor Buyers

Recommendations for Money-Crunched CIOs

Offshore Outsourcing: The Guardian View

The Guardian Life Insurance Company of America took a slightly different path in its Indian outsourcing endeavor.