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IT Management

IT Management | News, how-tos, features, reviews, and videos

opinion

Want to create a customer-centric culture? Meet your customers where they are

Digital evolution is challenging for a company as large as Qurate Retail Group. But CIO Karen Etzkorn is helping it succeed by creating a customer-centric culture: going where their customers are and elevating the digital experiences.

4 Sep 2019
CIO Digital Transformation Staff Management
opinion

Can parenting affect your child’s success in the workforce?

Parenting is difficult enough without taking the blame for your childu2019s poor choices. How can your decisions affect your childu2019s success?

3 Sep 2019
Careers IT Leadership Women in IT
opinion

Delivering results through the magic of experimentation

Achieving the desired results for your innovation practice starts with identifying business-driven opportunities; exploring disruptive technology in ways that are fast, cheap, and delight your audience; and focusing momentum on the scope of work, the

28 Aug 2019
Digital Transformation IT Strategy Innovation
opinion

Waste Management dumps legacy processes, drives digital change

Digital technology is changing how Waste Management does business. By applying three levers of digital transformation, the $15 billion logistics company is infusing technology into the business model to drive growth.

28 Aug 2019
CIO Digital Transformation Staff Management
feature

7 secrets of high-performing IT teams

Getting staff to move beyond simply meeting basic goals is an art only select IT leaders possess. Here are seven performance-boosting techniques top IT pros rely on.

28 Aug 2019
IT Leadership Project Management Staff Management
feature

What is process improvement? A business methodology for efficiency and productivity

A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn't an exact science.

27 Aug 2019
BPM Systems IT Governance Frameworks IT Strategy
opinion

Transforming an insurance and financial services giant to meet customers’ digital expectations

Terrance Williams, President of Emerging Businesses and CMO, and Jim Fowler, Executive Vice President and CIO, on driving cultural change at Nationwide, one of the largest insurance and financial services organizations in the US.

22 Aug 2019
CIO Digital Transformation Staff Management
opinion

5 ways to fast-track your next AI implementation

Some quick wins around this important enabling technology can further the business case for more investment in broader digital transformation and innovation initiatives.

20 Aug 2019 8 mins
Artificial Intelligence Digital Transformation Innovation
feature

How to make open-plan offices more productive

Open offices aim to spur collaboration and innovation but often have exactly the opposite effect. Hereu2019s how to harness their lost promise of productivity.

20 Aug 2019
Collaboration Software Small and Medium Business Staff Management
opinion

The 3 benefits tech professionals value most

A competitive salary and expansive health insurance coverage are no longer enough to attract and retain the top tech professionals. How can your organization stand out? We recommend offering the supplemental sort of benefits that tech professionals v

14 Aug 2019
Careers Staff Management