IT Operations

Top 10 help desk tools for better customer service

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience.

4 hot project management trends — and 4 going cold

The coronavirus pandemic is accelerating a number of project management trends already under way u2014 and greatly altering long-held practices that no longer seem as relevant as remote work rises.

7 tips for getting the most from your project team

In today's challenging IT and business world, it's more important than ever to tackle new projects with people who will work skillfully and efficiently. Here's how to build your dream team.

The art (and science) of the IT project pivot

Shifting business needs and faltering progress are just a few reasons why an IT project needs course-correction. Hereu2019s how to recognize the signs and make difficult changes for the good.

4 ways to run a leaner dev team

4 ways to run a leaner dev team

Covid-19 has brought many challenges for today's IT leaders, including continuing to drive new value without adding talent or increasing budget. Here's a new look at running lean.

Is hybrid cloud the ideal IT platform for the UAE?

Most enterprises are taking a hybrid approach to cloud computing, but what specific challenges do UAE enterprises face? rn

4 secrets of successful EPMOs

Setting up and running an enterprise project management office (EPMO) takes a deliberate and strategic effort. Here are four key areas to focus on in establishing an EPMO.

What’s behind the UAE’s push for regulatory tech in wake of COVID-19

The move to remote-working is making regulatory compliance difficult. But an emerging branch of fintech called regtech, or regulatory technology, is utilising AI and RPA to help enterprises meet their due diligence requirements.

Creating a data-driven business at McKinsey & Co.

Mike Wright, Global CIO, is turning knowledge into value at the global management consulting firm.

5 tips for running a successful virtual meeting

Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat.