IT Operations | News, how-tos, features, reviews, and videos
Focus on values and relationships, be sure people have enough freedom and motivation to make the right choices and, ultimately, that will get you to that true service excellence environment.
Industry experts discuss what new regulations concerning data and technology mean for organizations and what IT can do to mitigate security and compliance issues, both old and new.
With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well.
Or, why processes arenu2019t as cracked up as we think they are.
Take Control of Your Infrastructure
Success in managing the hidden risks of new initiatives will buy you credibility to invest further in innovation.
We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support will become much more automated, but will also become much more customer-facing.
Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organizationu2019s operating model around the customer experience, while being able to manage the complexity that such an
This blog is dedicated to detailing the capabilities your organization needs to comply with General Data Protection Regulation (GDPR) and, eventually, to operationalize and enhance your privacy compliance and processes.
Regulators will begin enforcing the European Union's General Data Protection Regulation on May 25. Here are steps you can take to make sure your compliance program is ready.
The most important goal is that all your employees understand each other.
Sponsored Links