IT Operations

How Nebraska successfully consolidated state IT services

Ed Toner, CIO of the state of Nebraska deployed ITSM to consolidate state IT services and improve quality while reducing costs and risk.

Two ITIL processes that will protect your existence

Why have many organizations implemented only four or five of the 26 defined IT infrastructure library (ITIL) 2011 best-practice processes given the strength and magnitude of guidance in the ITIL IT service life cycle?

The 5 key components to creating a goal-oriented technical operation

Here's how to build a technical operation that is aligned with your business objectives and focused on making targeted improvements.

AIOps combines machine learning and automation to transform IT operations.

AIOps provides greater efficiencies and reduced operating expenses for cloud based companies.

SAP sets a course for the future

SAP sets a course for the future

At its annual customer conference, SAP set forth an ambitious vision for the future, but is their partner ecosystem ready for the journey?

A tech company CEO de-hypes digital transformation

ServiceNow's new CEO, John Donahoe, provided a master class in how tech company CEOs should be talking about real-world digital transformation

Municipal shared services agreements for information technology

Are shared IT services for municipalities a good deal? What are the risks and do they really save money or will you be stuck with a nightmare scenario from which you can never extricate your organization?

County/municipal IT customer service and the RACI model

Do you assume that your managers and staff members will apply common sense to daily operational activities? If so, you may be in trouble. Let's look at how you can use the RACI model and other IT governance tools to address the deficiencies of D

3 telltale signs it’s a real digital transformation

It's easy to get caught up in the hype surrounding digital transformation and lose your way. These three indicators can help you stay on the right path.

A glimpse into the future of the IT organization

As companies continue to depend more on cloud platforms and outsourced services, the role of an IT organization is changing