IT Operations

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A thought on making service design better

Here are some ideas regarding service design, and how it can provide more value to your organization by solving some problems 'to the left' of service transition and operations.

29 Nov 2016

IT Leadership ITSM

Has IT become too complex to manage?

IT leaders must grapple with an overwhelming diversity of challenges to manage the enterprise IT function, but has it become too complex to manage?

28 Nov 2016

Careers IT Leadership ITSM

ITSM evolution on display at FUSION

The reports of ITSMu2019s death have been greatly exaggerated. Its ongoing evolution was on vivid display at the industryu2019s premier service management conference.

14 Nov 2016

Events ITSM Technology Industry

Is infrastructure relevant in a software-defined world?

In the world of software-defined everything, the role of infrastructure is shifting dramatically and forcing technical professionals to adapt.

7 Nov 2016

Careers ITSM SDN

High crimes and misdemeanors of CIOs

What are impeachable offenses for a CIO? Providing poor service to users is one.

17 Oct 2016

IT Governance ITSM Tech Support

Verizon’s miserable customer service is about to get worse

Verizon Wireless plans to shutter call centers in five U.S. states and reduce staff in 1,700 of its retail stores, a move that will surely affect the company's already poor customer service.

14 Oct 2016

Carriers Consumer Electronics Tech Support

5 affordable MDM options for small businesses

Small and medium sized businesses have embraced BYOD faster than large corporations, but research suggests SMBs aren't taking security seriously. Here are five affordable and easy-to-deploy BYOD management solutions that will get your data secur

12 Oct 2016

Mobile Device Management Mobile Security Small and Medium Business

5 steps to avoid burning out your on-call IT staff

On-call workers don't have the luxury of signing off at the end of the day and going home to relax. They know that a call could come at any time, which means businesses need to take steps to ensure these workers aren't on the fast-track to

6 Oct 2016

IT Governance ITSM Technology Industry

Why an IT services firm sponsors the New York City Marathon

Typically, major marathons are sponsored by financial services companies not IT services companies. Hereu2019s a look at why TCS decided to sponsor the New York City Marathon and why itu2019s working.

4 Oct 2016

ITSM Marketing Technology Industry

What is the biggest threat to internal IT departments?

IT service management and productivity

3 Oct 2016

IT Governance IT Leadership ITSM

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